Hi, I'm
Business Analyst
I turn ambiguous requests into clear requirements, validated fixes, and measurable outcomes across enterprise SaaS operations.
A few examples of the kind of problems I solve and how I approach them.
Impact: Dozens of production defects resolved
Resolved production defects across payment, inventory, and API workflows using SQL validation and AI-assisted engineering support.
Root-cause analysis across payment, inventory, and API defects.
Reduced repeat production issues in multi-location workflows.
Impact: Clearer handoffs and more reliable UAT
Standardized workflows, stories, and acceptance criteria to improve delivery quality and reduce operational rework.
Standardized user stories, specs, and acceptance criteria.
Improved UAT consistency and reduced release-cycle rework.
Impact: 225% YoY repair growth
Delivered high-impact operational programs across payments, scheduling, and service workflows in retail and SaaS environments.
Scaled payment, scheduling, and service operations programs.
Grew teams, improved throughput, and increased data accuracy.
I'm a business analyst focused on enterprise SaaS and service operations. I translate operational ambiguity into requirements teams can build, test, and release with confidence.
My approach combines discovery, SQL validation, and engineering collaboration to move from issue discovery to measurable outcomes, including faster defect resolution and cleaner cross-team handoffs.
A few of the things that keep life interesting.
I'm here for strong systems and good stories. I like digging into why games work, not just finishing them.
I read across superhero, indie, and slice-of-life. Sequential art is my favorite storytelling format.
Hands-on, detail-focused, and relaxing. I'm always improving cleanup, panel lining, and display builds.
Lifelong fan. I'm happy watching a random Tuesday game as much as a playoff run.